EFFECTING TO KNOWLEDGE DISTRIBUTION, GREEN HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: EVIDENCE FROM VIETNAM TOURISM ENTERPRISES
DOI:
https://doi.org/10.18623/rvd.v22.n2.3360Palabras clave:
Knowledge Distribution, Green Human Resource Management, Corporate Social Responsibility, Tourism Enterprises, VietnamResumen
The objective of this research was to examine the Mediating effects of knowledge distribution, knowledge interpretation, green Human Resource Management (Green skill development, Green motivation, Green involvement) on business performance of tourism Enterprises in Ho Chi Minh City, Vietnam. This research looks at the fundamental components of assessing business performance, such as Corporate social responsibility (CSR Society; CSR Customers; and CSR Employees), Cognitive Competence, Interpersonal Competence, Results-Oriented Competence, especially for future consideration. This study used both qualitative and quantitative research methods to test the model. The study's valid sample size was 399 managers who are directly in charge of the tourism businesses in Ho Chi Minh City and who also serve on the board from May 8th, 2024 to December 10th, 2024. The managers were surveyed to collect data for the study, and the model's hypotheses were then evaluated using CB-SEM. The results of study proved that CC, INC, and ROC were verified to have a direct effect on KND and KNI. Furthermore, OP was directly impacted by CC, INC, ROC, CSR, and GHRM. Besides, CSR also impated on GHRM directly. Specifically, the study's findings support the notion that KND and KNI indirectly influenced OP through the mediation role of CC, INC, and ROC. finally, the findings also demonstrated that CSR indirectly influenced OP through the mediation role of GHRM. From the research results, the authors proposed solutions to further improve the performance of Vietnamese tourism enterprises in the coming time.
Citas
Abbas, T. M., & Hussien, F. M. (2021). The effects of green supply chain management practices on firm performance: Empirical evidence from restaurants in Egypt. Tourism and Hospitality Research, 21(3), 358–373. https://doi.org/10.1177/14673584211011717
Abdelwhab Ali, A., Panneer selvam, D. D. D., Paris, L., & Gunasekaran, A. (2019). Key factors influencing knowledge sharing practices and its relationship with organizational performance within the oil and gas industry. Journal of Knowledge Management, 23(9), 1806-1837. https://doi.org/10.1108/JKM-06-2018-0394
Aguinis, H., & Glavas, A. (2012). What we know and don’t know about corporate social responsibility: A review and research agenda. Journal of Management, 38(4), 932–968. https://doi.org/10.1177/0149206311436079
Alaskar, T. H. (2023). Innovation Capabilities as a Mediator between Business Analytics and Firm Performance. Sustainability (Switzerland), 15(6), 1–21. https://doi.org/10.3390/su15065522
Almatrooshi, B., Singh, S. K., & Farouk, S. (2016). Determinants of organizational performance: a proposed framework. International Journal of Productivity and Performance Management, 65(6), 844-859. https://doi.org/10.1108/IJPPM-02-2016-0038
Amrullah, Kaltum, U., Sondari, M. C., & Pranita, D. (2023). The Influence of Capability, Business Innovation, and Competitive Advantage on a Smart Sustainable Tourism Village and Its Impact on the Management Performance of Tourism Villages on Java Island. Sustainability (Switzerland), 15(19). https://doi.org/10.3390/su151914149
Amrutha, V. N., & Geetha, S. N. (2020). A systematic review on green human resource management: Implications for social sustainability. Journal of Cleaner Production, 247, 119–131. https://doi.org/10.1016/j.jclepro.2019.119131
Amy, A. H. (2008). Leaders as facilitators of individual and organizational learning. Leadership & Organization Development Journal, 29(3), 212-234. https:// doi.org/10.1108/01437730810861281
Andjarwati, T. (2020). Impact of innovation capabilities on firm performance of
pharmaceutical industry in Indonesia, Systematic Reviews in Pharmacy,
11(1), 244–253.https://doi.org/10.5530/srp.2020.1.31
Arsezen-Otamis, P., Arikan-Saltik, I., & Babacan, S. (2015). The Relationship Between Paternalistic Leadership and Business Performance in Small Tourism Businesses: The Moderating Role of Affective Organizational Commitment. Procedia - Social and Behavioral Sciences, 207, 90-97. https://doi.org/10.1016/j.sbspro.2015.10.150
Barney, J. (1991). Firm Resources and Sustained Competitive Advantage. Journal of Management, 17(1), 99–120. https://doi.org/10.1177/014920639101700108
Beer, M., Spector, B., Lawrence, P. T., Mills, D. Q., & Walton, R. E. (1984). Managing human assets. Cambridge: Mass.: Free Press.
Bird, R., Hall, A. D., Moment`e, F., & Reggiani, F. (2007). What corporate social responsibility activities are valued by the market? Journal of Business Ethics, 76(2), 189–206. https://doi.org/10.1007/s10551-006-9268-1
Cassidy, K., & Resnick, S. (2022). Adopting a value co-creation perspective to understand High Street regeneration. Journal of Strategic Marketing, 30(1), 69–92. https://doi.org/10.1080/0965254X.2019.1642938
Chatterjee, S., Chaudhuri, R., & Vrontis, D. (2022). Big data analytics in strategic sales performance: Mediating role of CRM capability and moderating role of leadership support. EuroMed Journal of Business, 17(3), 295–311. https://doi.org/10.1108/EMJB-07-2021-0105
Cooke, F. L., & He, Q. (2010). Corporate social responsibility and HRM in China: A study of textile and apparel enterprises. Asia Pacific Business Review, 16(3), 355–376. https://doi.org/10.1080/13602380902965558
Dar, I. A., & Mishra, M. (2020). Dimensional Impact of Social Capital on
Financial Performance of SMEs, Journal of Entrepreneurship, 29(1), 38–52. https://doi.org/10.1177/0971355719893
Domi, S., Keco, R., Capelleras, J. L., & Mehmeti, G. (2019). Effects of innovativeness and innovation behavior on tourism smes performance: The case of albania. Economics and Sociology, 12(3), 67–85. https://doi.org/10.14254/2071-789X.2019/12-3/5
Domínguez Escrig, E., Mallén Broch, F. F., Chiva Gómez, R., & Lapiedra Alcamí, R. (2016). How does altruistic leader behavior foster radical innovation? The mediating effect of organizational learning capability. Leadership & Organization Development Journal, 37(8), 1056-1082. https://doi.org/10.1108/LODJ-03-2015-0050
Dubey, R., Gunasekaran, A., Childe, S. J., Blome, C., & Papadapoulos, T. (2019). Big data and predictive analytics and manufacturing performance: Integrating institutional theory, resource-based view and big data culture. British Journal Management, 30(2), 341–361. https://doi.org/10.1111/1467-8551.12355
Ertek, G., Tokdemir, G., Sevinç, M., & Tunç, M. M. (2017). New knowledge in strategic management through visually mining semantic networks. Information Systems Frontiers, 19(1), 165–185. https://doi.org/10.1007/s10796-015-9591-0
Freeman, R. E. (1999). Divergent stakeholder theory. Academy of Management Review, 24(2), 233–236. https://doi.org/10.2307/259078
García, M. U., Cortes, E. C., Lajara, B. M., & Saez, P. Z. (2021). Corporate social responsibility and firm performance in the hotel industry. The mediating role of green human resource management and environmental outcomes. Journal of Business Research, 123, 57–69. https://doi.org/10.1016/j.jbusres.2020.09.055
Gibson, C. B., Gibson, S. C., & Webster, Q. (2021). Expanding our resources: Including community in the resource-based view of the firm. Journal of Management, 47(7), 1878–1898. https://doi.org/10.1177/0149206320987289
Grant, R. M. (2016). Contemporary Strategy Analysis (Ninth Edition ed.). West Sussex, UK: John Wiley & Sons Ltd
Griffin, J. J., & Mahon, J. F. (1997). The corporate social performance and corporate financial performance debate: Twenty-five years of incomparable research. Business & Society, 36(1), 5–31. https://doi.org/10.1177/000765039703600102
Guerci, M., Longoni, A., & Luzzini, D. (2016). Translating stakeholder pressures into environmental performance–the mediating role of green HRM practices. The International Journal of Human Resource Management, 27(2), 262–289. https://doi.org/10.1080/09585192.2015.1065431
Gully, S. M., Phillips, J. M., Castellano, W. G., Han, K., & Kim, A. (2013). A mediated moderation model of recruiting socially and environmentally responsible job applicants. Personnel Psychology, 66(4), 935–973. https://doi.org/10.1111/peps.12033
Gunawardana, T., & Aravinda, U. (2021). The Impact of Market Orientation on Organisational Performance : A Study of Small and Medium Scale Hotels in Tourism Industry in Southern Province , Sri Lanka. Asian Journal of Management Studies, I(I), 74–102. https://doi.org/10.4038/ajms.v1i1.28
Guzman, G. M., Castro, S. Y. P., & Torres, G. C. L. (2016). Corporate Social
Responsibility and Business Performance: The Role of Mexican SMEs,
International Journal of Asian Social Science, 6(10), 568–579. https://doi.org/10.18488/journal.1/2016.6.10/1.10.568.579 https://doi.org/10.1016/j.emj.2015.03.007
Huang, C. F., & Lien, H. C. (2012). An empirical analysis of the influences of
corporate social responsibility on organizational performance of Taiwan’s
construction industry: Using corporate image as a mediator, Construction
Management and Economics, 30(4), 263–275. https://doi.org/10.1080/01446193.2012.668620
Jamali, D. R., El Dirani, A. M., & Harwood, I. A. (2015). Exploring human resource management roles in corporate social responsibility: The CSR-HRM co-creation model. Business Ethics: A European Review, 24(2), 125–143. https://doi.org/10.1111/beer.12085
Jyoti, J., & Sharma, J. (2012). Impact of Market Orientation on Business
Performance: Role of Employee Satisfaction and Customer Satisfaction,
Vision: The Journal of Business Perspective, 16(4), 297–313. https://doi.org/10.1177/0972262912460
Kazemian, S., Djajadikerta, H. G., Said, J., Roni, S. M., Trireksani, T., & Alam, M. M. (2021). Corporate governance, market orientation and performance of Iran’s upscale hotels. Tourism and Hospitality Research, 21(3), 344–357. https://doi.org/10.1177/14673584211003644
Kenworthy, T. P., & Verbeke, A.(2015). The future of strategic management research: Assessing the quality of theory borrowing. European Management Journal, 33(3), 179–190.
Khalifa, B., & Ayoubi, R. M. (2015). Leadership styles at Syrian higher education.International Journal of Educational Management, 29(4), 477-491. https://doi.org/10.1108/IJEM-03-2014-0036
Krupskyi, O., & Grynko, T. (2018). Role of Cognitive Style of a Manager in the Development of Tourism Companies’ Dynamic Capabilities. Tourism And Hospitality Management, 24(1), 1-21. https://doi.org/10.20867/thm.24.1.5
Lee, F. H., Lee, T. Z., & Wu, W. Y. (2010). The relationship between human
resource management practices, business strategy and firm performance:
Evidence from steel industry in Taiwan, International Journal of Human
Resource Management, 21(9), 1351–1372. https://doi.org/10.1080/09585192.2010.488428
Liang, T. P., You, J. J., & Liu, C. C. (2010). A resource-based perspective on
information technology and firm performance: A meta analysis, Industrial
Management and Data Systems, 110(8), 1138–1158. https://doi.org/10.1108/02635571011077807
Lin, H. (2007). Knowledge sharing and firm innovation capability: an empirical study. International Journal of manpower, 28(¾), 315-332. https://doi.org/10.1108/01437720710755272
Liow, M. L. S., Yeow, K. C., Sam, C. Y., & Heng, J. A. J. (2019). The influence of brand orientation and knowledge creation on organisational performance of malaysian tourist resorts. Asian Academy of Management Journal, 24(1), 175–204. https://doi.org/10.21315/aamj2019.24.1.8
Liu, H., Ke, W., Wei, K. K., & Hua, Z. (2013). Effects of supply chain
integration and market orientation on firm performance: Evidence from
China, International Journal of Operations and Production Management,
33(3), 322–346.https://doi.org/10.1108/01443571311300809
Lu, C. S., Lin, C. C., & Tu, C. J. (2009). Corporate social responsibility and
organisational performance in container shipping, International Journal of
Logistics Research and Applications, 12(2), 119–132. https://doi.org/10.1080/13675560902749373
Luo, X., Griffith, D. A., Liu, S. S., & Shi, Y. Z. (2004). The effects of customer
relationships and social capital on firm performance: A chinese business illustration, Journal of International Marketing, 12(4), 25–45. https://doi.org/10.1509/jimk.12.4.25.53216
Mai, N. K., Do, T. T., & Ho Nguyen, D. T. (2023). Leadership Competencies, Organizational Learning and Organizational Performance of Tourism Firms: Evidence From a Developing Country. Tourism and Hospitality Management, 29(1), 1–14. https://doi.org/10.20867/thm.29.1.1
McCabe, D. M. (2000). Global labor and worksite standards: A strategic ethical analysis of shareholder employee relations resolutions. Journal of Business Ethics, 23(1), 101–110. https://doi.org/10.1023/A:1006231229696
Mehra, S., Joyal, A. D., & Rhee, M. (2011). On adopting quality orientation as
an operations philosophy to improve business performance in banking services, International Journal of Quality and Reliability Management, 28(9), 951–968. https://doi.org/10.1108/02656711111172531
Migdadi, M. M., Zaid, M. K. S. A., Hujran, O. S. Al, & Aloudat, A. M. (2016).
An empirical assessment of the antecedents of electronic-business
implementation and the resulting organizational performance, Internet
Research, 26(3), 661–688. https://doi.org/10.1108/IntR-08-2014-0203
Mossholder, K. W., Richardson, H. A., & Settoon, R. P. (2011). Human resource systems and helping in organizations: A relational perspective. Academy of Management Review, 36(1), 33–52. https://doi.org/10.5465/amr.2009.0402
Nagano, N. (2020). The growth of knowledge through the resource-based view. Management Decision, 58(1), 98–111. https://doi.org/10.1108/MD-11-2016-0798
Nemar, S. El, Chaarani, H. El, Dandachi, I., & Castellano, S. (2022). Resource-based view and sustainable advantage: a framework for SMEs. Journal of Strategic Marketing, 1–26. https://doi.org/10.1080/0965254X.2022.2160486
O’Donohue, W., & Torugsa, N. (2016). The moderating effect of ‘green’HRM on the association between proactive environmental management and financial performance in small firms. The International Journal of Human Resource Management, 27(2), 239–261. https://doi.org/10.1080/09585192.2015.1063078
Paranage, C. B., & Kennedy, F. B. (2021). Market Orientation on Tourism Service Performance: The Mediating Role of E-Marketing. Asian Journal of Economics, Business and Accounting, 20(4), 33–43. https://doi.org/10.9734/ajeba/2020/v20i430331
Pattnaik, S. C., & Sahoo, R. (2020). Human Resource Practices as Predictors of
Organizational Performance: A Structural Equation Modeling Approach,
Global Business Review, 21(4), 1087–1112. https://doi.org/10.1177/09721509187792
Penrose, E.T. (1959/1995). The Theory of the Growth of the Firm, 3rd edn, Oxford,
Oxford University Press.
Pinzone, M., Guerci, M., Lettieri, E., & Redman, T. (2016). Progressing in the change journey towards sustainability in healthcare: The role of ‘Green’HRM. Journal of Cleaner Production, 122, 201–211. https://doi.org/10.1016/j.jclepro.2016.02.031
Pongsathornwiwat, A., Jeenanunta, C., Huynh, V. N., & Udomvitid, K. (2019). Can collaborative relationship stimulate innovation capability and improve performance in the hospitality industry? International Journal of Innovation and Learning, 26(3), 321–342. https://doi.org/10.1504/IJIL.2019.102105
Renwick, D. W., Redman, T., & Maguire, S. (2013). Green human resource management: A review and research agenda. International Journal of Management Reviews, 15(1), 1–14. https://doi.org/10.1111/j.1468-2370.2011.00328.x
Ronda-Pupo, G. A., & Guerras-Martin, L. Á. (2012). Dynamics of the evolution of the strategy concept 1962–2008: A co-word analysis. Strategic Management Journal, 33(2), 162–188. https://doi.org/10.1002/smj.v33.2
Rupp, D. (2011). An employee-centered model of organizational justice and social responsibility. Organizational Psychology Review, 1(1), 72–94. https://doi.org/10.1177/20413866103762
Rupp, D. E., Shao, R., Thornton, M. A., & Skarlicki, D. P. (2013). Applicants’ and employees’ reactions to corporate social responsibility: The moderating effects of first-party justice perceptions and moral identity. Personnel Psychology, 66(4), 895–933. https://doi.org/10.1111/peps.12030
Sa, M. L. L., & Chai, Y. K. (2020). Managerial orientations and business performance in small and medium tourism accommodation businesses (SMTABs): A resource advantage-knowledge creation approach. International Journal of Entrepreneurship and Innovation, 21(1), 17–37. https://doi.org/10.1177/1465750318809517
Sáez, P. C. Z., Cortés, E. C., Lajara, B. M., & García, M. U. (2023). Corporate social responsibility and strategic knowledge management as mediators between sustainable intangible capital and hotel performance. Journal of Sustainable Tourism, 31(4), 908–930. https://doi.org/10.1080/09669582.2020.1811289
Şahin, H., & Topal, B. (2018). Impact of information technology on business
performance: Integrated structural equation modelling and artificial neural
network approach. Scientia Iranica B, 25(3), 1272–1280. https://doi.org/10.24200/sci.2018.20526
Shah Ridwan Chowdhury, N. L. S., & Asaduzzaman, A. K. M. (2017). Green HRM Practices as a Means of Promoting CSR: Suggestions for Garments Industry in Bangladesh. Global Journal of Management and Business Research., 17(6), 1–8.
https://journalofbusiness.org/index.php/GJMBR/article/view/2289
Shen, J., & Jiuhua Zhu, C. (2011). Effects of socially responsible human resource management on employee organizational commitment. The International Journal of Human Resource Management, 22(15), 3020–3035. https://doi.org/10.1080/09585192.2011.599951
Shibin, K. T., Dubey, R., Gunasekaran, A., Hazen, B., Roubaud, D., Gupta, S., & Foropon, C. (2020). Examining sustainable supply chain management of SMEs using resource based view and institutional theory. Annals of Operations Research, 290(1–2), 301–326. https://doi.org/10.1007/s10479-017-2706-x
Thomas, J. B., Sussman, S.W., & Henderson, J. C. (2001). Understanding “Strategic Learning”: Linking Organizational Learning, Knowledge Management, and Sensemaking. Organization Science, 12(3), 331-345. https://doi.org/10.1287/orsc.12.3.331.10105
Voegtlin, C., & Greenwood, M. (2016). Corporate social responsibility and human resource management: A systematic review and conceptual analysis. Human Resource Management Review, 26(3), 181–197. https://doi.org/10.1016/j.hrmr.2015.12.003
Wernerfelt, B. (1984). The re-source-based view of the firm. Journal of Management Inquiry, 5, 171–180. https://doi.org/10.1177/1056492611436225
Wisittigars, B., & Siengthai, S. (2019). Crisis leadership competencies: the facility management sector in Thailand. Facilities, 37(13/14), 881-896. https://doi.org/10.1108/F-10-2017-0100
Wood, D. J., & Jones, R. E. (1995). Stakeholder mismatching: A theoretical problem in empirical research on corporate social performance. The International Journal of Organizational Analysis, 3(3), 229–267. https://doi.org/10.1108/eb028831
Yap, C. S., Cheng, B. L., Hussain, N. M., & Ahmad, R. (2018). Innovativeness, market intelligence practices, and firm performance of small- and medium-sized tour operators. Tourism and Hospitality Research, 18(2), 143–151. https://doi.org/10.1177/1467358416636931
Yoo, W. J., Choo, H. H., & Lee, S. J. (2018). A study on the sustainable growth
of SMEs: The mediating role of organizational metacognition, Sustainability,
10(8), 1–17. https://doi.org/10.3390/su10082829
Descargas
Publicado
Cómo citar
Número
Sección
Licencia
I (we) submit this article which is original and unpublished, of my (our) own authorship, to the evaluation of the Veredas do Direito Journal, and agree that the related copyrights will become exclusive property of the Journal, being prohibited any partial or total copy in any other part or other printed or online communication vehicle dissociated from the Veredas do Direito Journal, without the necessary and prior authorization that should be requested in writing to Editor in Chief. I (we) also declare that there is no conflict of interest between the articles theme, the author (s) and enterprises, institutions or individuals.
I (we) recognize that the Veredas do Direito Journal is licensed under a CREATIVE COMMONS LICENSE.
Licença Creative Commons Attribution 3.0
