EFFECT OF RISK MANAGEMENT PRACTICES ON COST-EFFECTIVENESS OF MOBILE NETWORK OPERATORS IN THE NIGERIAN TELECOMMUNICATION INDUSTRY: THE MODERATING ROLE OF COMMUNICATION AND CONSULTATION
DOI:
https://doi.org/10.18623/rvd.v23.6566Palavras-chave:
Risk Management, Cost-Effectiveness, Communication and Consultation, Mobile Network Operators, NigeriaResumo
This study examined the effect of risk management practices on the cost-effectiveness of Mobile Network Operators (MNOs) in the Nigerian telecommunication industry, with communication and consultation as a moderating variable. The study was anchored on the Enterprise Risk Management framework and adopted a descriptive survey research design. Data were collected from employees of selected MNOs in Nigeria, including MTN Nigeria Plc, Globacom Ltd, Airtel Nigeria, 9mobile, NATCOM Development & Investment Ltd., and Mafab Communications Limited. A structured four-point Likert scale questionnaire was used as the primary instrument for data collection. The study employed Structural Equation Model (SEM) using SmartPLS 4 to analyse the relationship among risk identification, risk assessment, risk evaluation, risk mitigation, risk monitoring, communication and consultation, and cost-effectiveness. The findings revealed that communication and consultation had a significant positive effect on cost-effectiveness, while risk identification also significantly improved cost-effectiveness. However, risk assessment, risk evaluation, risk monitoring, and risk mitigation had insignificant effects. The moderation result showed that communication and consultation significantly moderated the relationship between risk identification and cost-effectiveness. The study recommends timely communication, proactive risk identification, and stronger integration of risk practices into cost-control decisions.
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