A POST COVID-19 ANALYSIS OF THE ROLE OF SOCIO-ECONOMIC DEVELOPMENT IN THE PERFORMANCE OF HUMAN RESOURCE FUNCTIONS IN THE BANKING SECTOR IN CALABAR, NIGERIA
DOI:
https://doi.org/10.18623/rvd.v22.n7.4480Palavras-chave:
Socio-economic Development, Human Resource Functions, Banking Sector, Training and Development, Performance Management, Compensation, COVID-19 PandemicResumo
This study is focussed on “Socio-Economic Development as a determinant factor for the effective performance of Human Resource Functions in the Post COVID-19 Era, which is a case study of the Banking Sector in Calabar”. Recruitment and selection, training and development, performance management, compensation, and other human resource functions are all part of the banking industry. These functions help the Banking sector in Calabar to increase and improve productivity of their organization. Analysing socioeconomic development as a determinant factor for the efficient execution of human resource functions in the banking sector in Calabar in the post-COVID-19 era is therefore the current study’s aim. In order to get the bank employees' thoughts on the subject, the researcher employed the qualitative research approach. The result of the data collected was discussed using content analysis. The result found that COVID-19 Pandemic has brought the world into an exceptionally difficult time. In other words, Banks currently have negative experience of the COVID-19 pandemic, which has also affected their clients, employees, and the society they serve. Again, the banking sector in Calabar have faced a lot of challenges including, reduction in the organization’s turnover, low profitability, and decrease in customer patronage, amongst others. More so, the banking sector in Calabar have made provisions for low interest loans for petty traders and reduced bank charges for their customers. In conclusion, Human resource practitioners cannot effectively perform their functions without good organizational culture and effective policies in the banking sector. Lastly, the management of banks in Calabar needs to build more effective human resource management functions that could stand the test of time.
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