OPERATIONAL KAIZEN: INNOVATION AND CONTINUOUS IMPROVEMENT IN PORT LOGISTICS, SUSTAINABILITY AND SECURITY

Resumen

The objective of the article is to integrate the Kaizen philosophy, complemented by Toyota Business Practices (TBP), which are a comprehensive strategy for addressing incidents that occur in a logistics company in the port of Lázaro Cárdenas. In the former, 47% of incidents involved operational personnel, with thirty-eight incidents resulting in property damage and incapacitation of up to 90 days. Workplace safety and port logistics management face critical challenges arising from recurring personnel incidents, high costs associated with work incapacities and material damage, deficiencies in incident documentation, coupled with high staff turnover and delays in the completion of activities which, although they may seem minor, generate delays, wasted time, and inefficiencies in health and safety processes. The lack of Lean tools makes it difficult to prepare monthly reports, causes a great deal of wasted time and errors due to duplication, makes it impossible to distinguish between incidents involving injury and those involving material damage, limits the possibility of analyzing trends or recurrences, and makes reviews and audits difficult. Therefore, the above has a significant impact on the productivity and competitiveness of organizations in a global context.The objective of the study is to apply Kaizen and TBP methodologies to safety and logistics management processes, establishing SMART objectives, which consist of reducing the time needed to generate incident reports by at least 40% and ensuring 100% traceability of recorded information. This will achieve a 10% reduction in the recurrence of similar incidents and ensure that 100% of investigated events have their root causes documented in the official format. Achieve an 80% improvement in the accuracy of the “IMSS Disabilities” dashboard. The goal is to standardize manual recording processes, which are slow and prone to errors, delaying report generation and trend analysis.The expected success of integrating the TBP (Toyota Business Practices) methodology is to transform reactive management into a digitized, preventive system with a high operational impact. The goal is to improve KPIs such as consolidation time, information search time, reduction and accuracy, errors, and data duplication, thereby achieving information traceability and absolute control and identifying findings of repetitive operational incidents due to a lack of root cause analysis.