CHANGES IN REGIONAL APPARATUS OF MEDAN CITY IN REALIZING AGILE GOVERNMENT IN MEDAN CITY
DOI:
https://doi.org/10.18623/rvd.v23.6017Palabras clave:
Agile Government, Establishment of Regional Government Units, Public Services, Effectiveness, ResponsivenessResumen
Esta pesquisa visa analisar a dinâmica da formação do aparato regional na Cidade de Medan no contexto da realização do Governo Ágil. Com as crescentes demandas da comunidade por serviços públicos rápidos e responsivos, este estudo explora um modelo eficaz para a formação do aparato regional. O método utilizado é uma abordagem qualitativa com entrevistas em profundidade e análise de documentos de diversas fontes relacionadas. Os resultados do estudo indicam que as mudanças na organização do aparato regional em Medan não incluem apenas a reestruturação burocrática, mas também requerem ajustes individuais e institucionais complexos. O Governo da Cidade de Medan enfrenta esse desafio fornecendo motivação, treinamento e comunicação eficaz para construir uma cultura de trabalho adaptativa e colaborativa. Por meio de fóruns de discussão, socialização e fortalecimento da colaboração entre agências, os funcionários são incentivados a compreender e aceitar a mudança. O governo também enfatiza a importância da gestão integrada de recursos humanos, finanças e tecnologia para melhorar a eficiência, eficácia e satisfação dos serviços públicos.
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