SELLER LIABILITY AND DISPUTE RESOLUTION CONCERNING HIDDEN DEFECTS IN E-COMMERCE TRANSACTIONS
DOI:
https://doi.org/10.18623/rvd.v23.4804Palabras clave:
Seller Liability, Hidden Defects, E-Commerce, Dispute ResolutionResumen
The rapid growth of e-commerce has led to an increasing number of consumer disputes arising from hidden defects in goods. This article examines the forms of seller liability applicable to goods with hidden defects in e-commerce transactions, as well as the available dispute resolution mechanisms. Employing a normative juridical method with doctrinal and comparative approaches, this study analyzes the operation of seller liability within consumer protection law and digital commercial practices. The findings indicate that contractual liability remains the primary basis for claims arising from breaches of electronic contracts, while tort-based liability functions as a complementary mechanism where contractual remedies prove insufficient. Strict liability plays a crucial role in strengthening consumer protection by shifting the burden of fault to sellers, particularly in cases involving information asymmetry and digital marketplaces. Furthermore, the study reveals that both non-litigation dispute resolution mechanisms and court-based litigation possess distinct advantages and limitations in addressing disputes concerning hidden defects in e-commerce transactions. This article contributes by proposing an integrated liability framework and a coherent dispute resolution model aimed at enhancing legal certainty, consumer protection, and seller accountability in the digital marketplace.
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