THE TRANSFORMATIVE ROLE OF ARTIFICIAL INTELLIGENCE IN OPTIMIZING LIBRARY SYSTEMS AND SERVICES
DOI:
https://doi.org/10.18623/rvd.v22.n3.3336Resumen
Integrating AI in library systems has transformed its infrastructure into advanced management, contributing to operational efficiency and user experience. Meanwhile, several studies mentioned the application of AI in library management through advanced technologies. However, this research aimed to assess the role of artificial intelligence (AI) in library management systems to enhance user experience (UE), operational efficiency (OE), and services. The research adopted a mixed method, incorporating a semi-structured interview and survey questionnaire (20 items) distributed across 500 participants (users and librarian staff). The semi-structured interviews were based on three themes, including personalized services, challenges, operational efficiency, and information accessibility. The findings revealed a strong positive correlation between AI and OE (0.902) and UE (0.791). Moreover, the user responses indicate a positive influence of AI on user perception due to personalized recommendations, operational efficiency, and information accessibility, along with challenges to utilize. Future research studies should explore the aspect of AI in accessing and operating knowledge through personalized training, campaigns, and awareness sessions.
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