THE ROLE OF INSTITUTIONAL ACCREDITATION IN IMPROVING STUDENT SERVICES AT THE UNIVERSITY OF NIZWA FROM THE STUDENTS’ PERSPECTIVE
DOI:
https://doi.org/10.18623/rvd.v23.4440Keywords:
Institutional Accreditation, Student Services, University of NizwaAbstract
The study aimed to identify the role of institutional accreditation in improving student services at the University of Nizwa from the students’ perspective. The researchers used the descriptive-analytical approach and employed a questionnaire as the main tool, which was administered to 407 male and female students, selected through an available sampling method. The results of the study indicated that the role of institutional accreditation in improving student services at the University of Nizwa, from the students’ perspective, was rated as low. The findings also showed statistically significant differences in favor of female students in general services, staff performance, academic services, and library services dimensions, while no statistically significant differences were found between genders in the field of activities. Furthermore, the study revealed statistically significant differences attributed to the college variable in the areas of general services, university staff performance, and academic services, whereas no significant differences were found in the areas of activities services and library services. The study recommended conducting additional field studies to measure the role of institutional accreditation in improving student services at the University of Nizwa from the students’ perspective, while taking into account the influencing conditions in each college, and to promote a culture of institutional accreditation and quality among university members.
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