EXAMINING USER PERCEPTIONS AND CHALLENGES IN THE ADOPTION OF ICT-BASED LIBRARY SERVICES WITHIN SAUDI ARABIAN UNIVERSITIES
DOI:
https://doi.org/10.18623/rvd.v22.n3.3527Keywords:
Information and Communication Technology (ICT), User Perception, Library Services, Saudia Arab, UniversitiesAbstract
This study explores the effectiveness of Information and Communication Technologies (ICTs) usage within university libraries in Saudi Arabia, underscoring the students’ perception and satisfaction, alongside technological awareness in ICT-based library services. The research employed a mixed-method research design, gathering students’ perspectives on Saudi Arabian University’s ICT-based library resources. The findings indicate restricted awareness and ICT utilization, with a weaker association between student perception and satisfaction regarding using ICT-based library services. The results further comprehend barriers to ICT utilization, including outdated infrastructure and inadequacies in training programs and technology campaigns. The study highlights the essential need to enhance ICT infrastructure, alongside promoting digital literacy and fostering user engagement with ICT-based resources. The research recommends and addresses challenges in order to improve the effectiveness of ICT-based library services, contributing to the use of ICT in academic libraries, which aims to offer a foundation for future studies to improve library services that align well with evolving technological advancements.4
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