CHANGES IN REGIONAL APPARATUS OF MEDAN CITY IN REALIZING AGILE GOVERNMENT IN MEDAN CITY
DOI:
https://doi.org/10.18623/rvd.v23.6017Keywords:
Agile Government, Establishment of Regional Government Units, Public Services, Effectiveness, ResponsivenessAbstract
This research aims to analyze the dynamics of the formation of regional apparatus in Medan City in the context of realizing Agile Government. With the increasing demands of the community for fast and responsive public services, this study explores an effective model for the formation of regional apparatus. The method used is a qualitative approach with in-depth interviews and document analysis from various related sources. The results of the study indicate that changes in the organization of regional apparatus in Medan City in order to realize agile government not only include bureaucratic restructuring, but also require complex individual and institutional adjustments. The Medan City Government addresses this challenge by providing motivation, training, and effective communication to build an adaptive and collaborative work culture. Through discussion forums, socialization, and strengthening collaboration between agencies, employees are encouraged to understand and accept change. The government also emphasizes the importance of integrated management of human resources, finance, and technology in order to improve the efficiency, effectiveness, and satisfaction of public services. This research also identifies challenges in the process of forming regional government units, including employee resistance and resource limitations. Despite these challenges, the proposed model shows potential to improve the efficiency and effectiveness of public services in Medan City. Thus, this research provides significant contributions to the literature on governance and offers practical recommendations for policymakers.
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