A COMPETENCY MODEL FOR HOSPITALITY INDUSTRY IN THE PHILIPPINES IN 2030: TOWARDS EMBRACING THE 4TH INDUSTRIAL REVOLUTION
DOI:
https://doi.org/10.18623/rvd.v23.5094Keywords:
Competencies, Competency Model, New Drivers, Hospitality Industry, 4th Industrial RevolutionAbstract
Purpose – The ability to identify the skills and competencies required for tomorrow’s industry leaders are essential for companies that hope to remain competitive in hospitality industry. It is significant to determine the future skills and competencies to be more relevant, competitive, and adaptive to the fast-changing environment. Methodology/Design/Approach – This study is descriptive research that utilized the mixed-method of both quantitative and qualitative approach. The participants of the study were groups of stakeholders in the hospitality industry, the academe, and representatives from the government regulating agencies. Findings – The results of the study identified key skills and competencies required in 2030 and the jobs necessary in this period. The new drivers were also identified in the development of skills set for workforce and resiliency on the hospitality industry in 2030. This led to the development of competency model for Hospitality Industry in the Philippines in 2030. Originality of the research – The developed competency model could be the focal point of the hospitality industry itself on their requirements both in the adoption of technology and usage of human resources in 2030 and beyond.
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