FINANCIAL MANAGEMENT BEHAVIORS OF TOURIST GUIDES AFTER THE PANDEMIC (COVID-19): THE CASE OF TURKEY
DOI:
https://doi.org/10.18623/rvd.v23.n4.4373Keywords:
Tourist Guides, Financial Management Behavior, COVID-19 Pandemic, Savings, InvestmentAbstract
This study investigates the impact of the Covid-19 pandemic on the financial management behaviors of tourist guides, an occupational group characterized by financial vulnerability due to irregular income and high sensitivity to external shocks. The primary aim was to assess post-pandemic behavioral changes in guides who suffered severe income losses (80-100%). Employing quantitative methods, this study adopts Dew and Xiao's (2011) four-dimensional financial behavior model. An online survey administered to active tourist guides across Turkey yielded 428 valid responses, which were analyzed via factor analysis, t-tests, and ANOVA. The findings indicate that financial behaviors cluster into four dimensions: cash, credit, savings/investment, and insurance management. Although the guides demonstrated strong cash management, their insurance management scores were notably low. Furthermore, male and married participants had higher financial behavior scores. Savings and investment propensities were positively correlated with age, professional experience, and income level. Notably, 35% of guides sought alternative income sources post-pandemic, and 30.8% increased their savings and investment efforts. These findings suggest that the pandemic compelled guides to prioritize financial risk management and income diversification, highlighting the need for policies and support programs to enhance their financial literacy.
References
Adamus, M., & Grežo, M. (2021). Individual differences in behavioral responses to the financial threat posed by the COVID-19 pandemic. Personality and Individual Differences, 179, 110916-110916. https://doi.org/10.1016/j.paid.2021.110916.
Akgül, A., & Göksel, A. G. (2022). Financial literacy: Examination of financial behavior and attitudes of sports management department students. Mediterranean Journal of Sport Science, 5(3), 733-751. DOI: https://doi.org/10.38021asbid.1152405
Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179–211.
Agunsoye A. & James, H. (2022). ‘I had to take control’: gendered finance rationality in the UK, Review of International Political Economy, https://doi.org/10.1080/09692290.2022.2113114
Amri, A., Widyastuti, T., Bahri, S., & Ramdani, Z. (2023). Effect of Individual Attributes toward Financial Management Behavior through Locus of Control. Etikonomi, 22(2), 443–456. https://doi.org/10.15408/etk.v22i2.26563.
Ap, J., & Wong, K. (2001). Case study on tour guiding: professionalism, issues and problems. Tourism Management, 22, 551-563. https://doi.org/10.1016/s0261-5177(01)00013-9.
Asenahabi, B., & Ikoha, P. (2023). Scientific Research Sample Size Determination. The International Journal of Science & Technoledge. https://doi.org/10.24940/theijst/2023/v11/i7/st2307-008.
Atkinson, A., & Messy, F. (2012). Measuring Financial Literacy: Results of the OECD / International Network on Financial Education (INFE) Pilot Study. https://doi.org/10.1787/5k9csfs90fr4-en.
Bandura, A. (1977). Self-efficacy: toward a unifying theory of behavioral change. Psychological Review, 84 (2), 191.
Browning, M., & Lusardi, A. (1996). Household Saving: Micro Theories and Micro Facts. Journal of Economic Literature, 34, 1797-1855.
Campbell, J. Y. (2006). Household Finance. The Journal of Finance, 61(4), 1553-1604.
Carvalho, I. (2022) New Paradigms of the Tourist Guide Profession. In Handbook of Research on Future Opportunities for Technology Management Education (Chapter 8). IGI Global. https://doi.org/10.4018/978-1-7998-8775-1.ch008
Chen, Y. C., & Sun, S. (2023). Gendered pathways to financial capability: implications for physical, mental, and financial health in later life. Innovation in Aging, 7(Suppl 1), 502. https://doi.org/10.1093/geroni/igad104.1649
Danziger, N. (1982). Multiple Jobs and Inequality in Earnings, Sociological Inquiry, 52 (3), 243-254. https://doi.org/10.1111/j.1475-682X.1982.tb01252.x
De Beer, A., Rogerson, C., & Rogerson, J. (2014). Decent Work in the South African Tourism Industry: Evidence from Tourist Guides. Urban Forum, 25, 89-103. https://doi.org/10.1007/s12132-013-9199-8.
Dew, J. & Xiao, J. J. (2011). The financial management behavior scale: Development and validation. Journal of Financial Counseling & Planning, 22(1), 43-59.
Dickinson, A. (1996). The financial well-being of women and the family. American Journal of Family Therapy, 24(1), 65-73.
Düzgün, E., & Kurt, A. (2020). The Effects of the Covid-19 (Coronavirus) Pandemic on Tourist Guides: The Case of the Ankara Tourist Guides Association. Black Sea Journal of Social Sciences, 12, 301-321. https://doi.org/10.38155/ksbd.792821.
Erişen, M. A. & Yılmaz, F. Ö. (2021). Financial Management Behavior Scale: Adaptation, Validity, and Reliability Study in Turkish. Journal of Academic Value Studies, 7(3), 194-202. http://dx.doi.org/10.29228/javs.52356
Fox, J., & Bartholomae, S. (2020). Household finances, financial planning, and COVID‐19. Financial Planning Review, 3(4), e1103. https://doi.org/10.1002/cfp2.1103
Galí, N., & Camprubí, R. (2020). Guiding: A comprehensive literature review. Scandinavian Journal of Hospitality and Tourism, 20(4), 385-405. https://doi.org/10.1080/15022250.2020.1802774
Garman, E. T. & Forgue, R. (2008). Personal finance. New York: Houghton Mifflin Company.
Grančay, M. (2020). COVID-19 and Central European Tourism: The Competitiveness of Slovak Tourist Guides. Central European Business Review, 9. https://doi.org/10.18267/j.cebr.259.
Haşıloğlu, S., & Haşıloğlu-ÇiftÇiler, M. (2023). What should be the measure of conformity to normal distribution (normality) test in Likert type digital and face-to-face survey data?. Journal of Internet Applications and Management. https://doi.org/10.34231/iuyd.1346463.
Hu, W., Yuan, Q., Wang, Y., & Chen, N. (2024). The influence factors of tour guides' professional identity and professional decision before and after the COVID-19 pandemic. Heliyon, 10. https://doi.org/10.1016/j.heliyon.2024.e31588.
Hilgert, M. A., Hogarth, J. M., & Beverly, S. G. (2003). Household financial management: The connection between knowledge and behavior. Fed. Res. Bull., 89, 309-322.
Hung, A., Parker, A. M., & Yoong, Joanne, (2009). Defining and Measuring Financial Literacy. RAND Working Paper Series WR-708, http://dx.doi.org/10.2139/ssrn.1498674
İnan, R., Çıkı, K., & Vergul, A. (2024). Comparing Professional Problems of Travel Agencies and Tourist Guides Operating in Istanbul. Prace i Studia Geograficzne, 69, 89- 104. https://doi.org/10.48128/pisg/2024-69.2-06.
Jahwari, D., Sirakaya-Turk, E., & Tanrısever, C. (2017). Efficacy of the theory of communication competence and personality traits in predicting tour guides’ income. Journal of Human Resources in Hospitality & Tourism, 16, 109-136. https://doi.org/10.1080/15332845.2016.1202725.
James, H., & Agunsoye, A. (2023). The gendered construction of risk in asset accumulation for retirement. New Political Economy, 28(4), 574-591. https:// doi.org/10.1080/13563467.2022.2149720
Jin, X., Zhao, Y., Song, W., & Zhao, T. (2021). Save for Safe: Effect of COVID-19 Pandemic on Consumers' Saving and Spending Behavior in China. Frontiers in psychology, 12, 636859. https://doi.org/10.3389/fpsyg.2021.636859
Kahneman, D., & Tversky, A. (1979). Prospect Theory: An Analysis of Decision under Risk. Econometrica, 47(2), 263–291. https://doi.org/10.2307/1914185
Kartawinata, Budi & Fakhri, Mahendra & Pradana, Markus & Hanifan, N.F. & Akbar, A. (2021). The Role Of Financial Self-Efficacy: Mediating Effects Of Financial Literacy & Financial Inclusion Of Students In West Java, Indonesia. Journal of Management Information and Decision Sciences. 24. 1-9.
Kennedy, Brian P., (2013) The Theory of Planned Behavior and Financial Literacy: A Predictive Model for Credit Card Debt?. Theses, Dissertations and Capstones. 480.
Khankova, O. (2025). The Role of Income in Shaping Youth Tourism Practices. Strategies of Sustainable Development: Social, Law and External-economic Aspects. https://doi.org/10.31483/r-150156.
Kovalenko, O., & Oksiom, P. (2018). Current state of problems of preparation and regulation of activity of tour-guides on the example of Latvia, Belarus and Ukraine. https://doi.org/10.30525/978-9934-571-27-5_22.
Kruczek, Z., Alejziak, B., Mazanek L., et al. (2020). The travel guide and tour leader job market in Poland. Folia Turistica, 54, 9-44. https://doi.org/10.5604/01.3001.0014.0510.
Kvaratskhelya, N. (2025). Guide as a profession and considerations for professional development of tourist guide. GIU Interdisciplinary Scientific Journal, 1(1). https://doi.org/10.61950/giu.1.2025.9301
Lusardi, A., & Mitchell, O. S. (2014). The Economic Importance of Financial Literacy: Theory and Evidence. Journal of economic literature, 52(1), 5–44. https://doi.org/10.1257/jel.52.1.5
Lusardi, A., & Streeter, J. L. (2023). Financial literacy and financial well-being: Evidence from the US. Journal of Financial Literacy and Wellbeing, 1(2), 169–198. doi:10.1017/flw.2023.13
Madany, F., & Elbanaa, S. (2020). Travel agent’s category (A) tour leader’s behavior in selling excursions and its effect on tourist’s loyalty and repeat the visit with same travel agent: A case study Travel agents’ category (A) in Hurghada city., 0-0. https://doi.org/10.21608/jaauth.2020.30987.1015.
Meged, J. W. (2020). Guides on a crossroad: Between deregulation and entrepreneurship. In Tourist Guiding in the age of Digitalization (pp.17-32). Springer. https://doi.org/10.1007/978-3-030-47813-1_2
Modigliani, F. (1986). Life Cycle, Individual Thrift, and the Wealth of Nations. Science, 234(4777), 704–712. http://www.jstor.org/stable/1697934
Moira, P., Mylonopoulos, D., & Monos, P. (2016). Crucial thoughts and views of the new tourist guides training system in Greece. International Journal of Research in Tourism and Hospitality, 6(1), 27-38. https://doi.org/10.20431/2455-0043.0601003
Noor, N., Batool, I., & Arshad, H. M. (2020). Financial literacy, financial self-efficacy and financial account ownership behavior in Pakistan. Cogent Economics & Finance, 8(1). https://doi.org/10.1080/23322039.2020.1806479
Omolayo, S. K., Mabutho, S., & Odunayo M. O. (2022). Analyzing the determinants of financial management behavior of administrators in Nigerian state-owned enterprises. Investment Management and Financial Innovations, 19(3), 278-290. doi:10.21511/imfi.19(3).2022.23
O'Neill, B., & Xiao, J. J. (2012). Financial behaviors before and after the financial crisis: Evidence from an online survey. Journal of Financial Counseling and Planning, 23(1).
Pajares, F. (2002). Gender and Perceived Self-Efficacy in Self-Regulated Learning. Theory into Practice, 41, 116-225. http://dx.doi.org/10.1207/s15430421tip4102_8
Peetz, J., Robson, J., & Xuereb, S. (2021). The Role of Income Volatility and Perceived Locus of Control in Financial Planning Decisions. Frontiers in psychology, 12, 638043. https://doi.org/10.3389/fpsyg.2021.638043
Putri, M. D. P. W., Xu, C. Y., & Akwetteh, L. N. (2020). Financial Behavior during COVID-19: Cognitive Errors That Can Define Financial Future. Open Journal of Social Sciences, 8, 259-269. https://doi.org/10.4236/jss.2020.810017
Ramli, Z., Anak Nyirop, H. B., Md Sum, S., & Awang, A. H. (2022). The Impact of Financial Shock, Behavior, and Knowledge on the Financial Fragility of Single Youth. Sustainability, 14(8), 4836. https://doi.org/10.3390/su14084836
Rayburn, S., McGeorge, A., Anderson, S., & Sierra, J. (2021). Crisis-induced behavior: From fear and frugality to the familiar. International Journal of Consumer Studies. https://doi.org/10.1111/ijcs.12698.
Sablik, T. (2016). Life Cycle Hypothesis, Econ Focus Federal Reserve Bank of Richmond, issue 3Q/4Q, 8.
Shefrin, H.M.& Thaler, R.H. (1988), The behavioral life-cycle hypothesis. Economic Inquiry, 26: 609-643. https://doi.org/10.1111/j.1465-7295.1988.tb01520.x
Sun, Y. Y., Li, M., Lenzen, M., Malik, A., & Pomponi, F. (2022). Tourism, job vulnerability and income inequality during the COVID-19 pandemic: A global perspective. Annals of Tourism Research Empirical Insights, 3(1), 100046. https://doi.org/10.1016/j.annale.2022.100046
Şahin, İ., & Pulluk, S. (2025). Dynamics in Tour Operation Management: A Deep Insight Into Challenges Through the Lens of Professional Tourist Guides. International Journal of Tourism Research. https://doi.org/10.1002/jtr.70119.
Temizkan, R., & Ar, H. (2017). Analysis of e-complaints about tourist guides. Travel and Hotel Management Journal, 14(3), 53-68.
Tureb.org.tr https://www.tureb.org.tr/RehberIstatistik (Access Date: 01/15/2025)
Xu S, Yang Z, Ali ST, Li Y and Cui J (2022) Does Financial Literacy Affect Household Financial Behavior? The Role of Limited Attention. Frontiers in Psychology. 13:906153. https://doi.org/ 10.3389/fpsyg.2022.906153
Weiler, B., & Black, R. (2014). Tour guiding research: Insights, issues and implications. Channel View Publications.
Downloads
Published
How to Cite
Issue
Section
License
I (we) submit this article which is original and unpublished, of my (our) own authorship, to the evaluation of the Veredas do Direito Journal, and agree that the related copyrights will become exclusive property of the Journal, being prohibited any partial or total copy in any other part or other printed or online communication vehicle dissociated from the Veredas do Direito Journal, without the necessary and prior authorization that should be requested in writing to Editor in Chief. I (we) also declare that there is no conflict of interest between the articles theme, the author (s) and enterprises, institutions or individuals.
I (we) recognize that the Veredas do Direito Journal is licensed under a CREATIVE COMMONS LICENSE.
Licença Creative Commons Attribution 3.0





