FACTORS INFLUENCING THE ENHANCEMENT OF GROUND SERVICE QUALITY AT TAN SON NHAT INTERNATIONAL AIRPORT 2025

Authors

DOI:

https://doi.org/10.18623/rvd.v22.n6.3848

Keywords:

Ground Service Quality, Tan Son Nhat International Airport, Exploratory Factor Analysis

Abstract

This research examines the determinants that shape ground service quality at Tan Son Nhat International Airport. A survey of more than 540 passengers was carried out between April and June 2025, coinciding with a period of notable increases in domestic airfares. To assess the reliability of the measurement constructs, Cronbach’s alpha was applied, followed by Exploratory Factor Analysis (EFA), which identified six core dimensions: interaction quality, facility and environmental quality, layout and environmental quality, service efficiency, accessibility, and perceived value. Multiple regression analysis was then used to determine how these dimensions influence overall ground service quality. The results indicate that all six factors have a significant and positive effect, with accessibility demonstrating the strongest contribution. Drawing from these findings, the study proposes several practical solutions to further enhance ground service quality at the airport.

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Published

2025-12-11

How to Cite

Lu, P. N., & Nguyen, Q. H. (2025). FACTORS INFLUENCING THE ENHANCEMENT OF GROUND SERVICE QUALITY AT TAN SON NHAT INTERNATIONAL AIRPORT 2025. Veredas Do Direito, 22(6), e223848. https://doi.org/10.18623/rvd.v22.n6.3848

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Vol. 22 No. 6 (2025): Veredas do Direito, v. 22, n. 6 2025

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