SURYAATMADJA, Angeline; MAURITSIUS, Tuga. INTEGRATING MULTILINGUAL TICKET CLASSIFICATION AND WORKLOAD FORECASTING FOR CAPACITY-AWARE ITSM ROUTING. Veredas do Direito, [S. l.], v. 23, n. 6, p. e235262, 2026. DOI: 10.18623/rvd.v23.5262. Disponível em: https://revista.domhelder.edu.br/index.php/veredas/article/view/5262. Acesso em: 29 apr. 2026.