EMOTIONAL WELL-BEING AS A PREDICTOR OF JOB PERFORMANCE: EVIDENCE FROM THE TELECOM INDUSTRY IN OMAN
DOI:
https://doi.org/10.18623/rvd.v23.7080Keywords:
Emotional Well-Being, Job Performance, Telecom Industry, Oman, Affective Events Theory, Regression AnalysisAbstract
This study examines the impact of employees' emotional well-being on job performance in the telecom industry in Oman, with a specific focus on two major organisations: Omantel (public) and Ooredoo (private). Using a quantitative survey design, data were collected from 300 respondents, representing an 83.6% response rate. The measurement model demonstrated strong reliability (Cronbach's alpha = 0.930) and convergent validity (AVE = 0.782). Simple linear regression analysis revealed that emotional well-being is a significant positive predictor of job performance (β = 0.523, R² = 0.273, F = 112.028, p < 0.001). These findings indicate that approximately 27.3% of the variance in job performance is attributable to employees' emotional well-being, even after controlling for model complexity. The results contribute empirical evidence from a Gulf Cooperation Council (GCC) context, supporting the theoretical propositions of Affective Events Theory (AET) and the Broaden-and-Build Theory. Practical implications for HR managers, organisational leaders, and policymakers in the telecom sector are discussed, along with recommendations for future research.
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